2 to 5 years of proven experience in customer support, operations coordination, sales administration, project coordination, or a similar administrative role.
Exceptional written and verbal English communication skills with a professional, customer-centric approach.
Strong organizational and multitasking abilities, high attention to detail, strong problem-solving capacity, and the ability to manage competing priorities.
A stable high-speed internet connection, a reliable personal computer/laptop, a quality headset and webcam, and a dedicated, professional workspace.
Prior experience working within SaaS (Software as a Service), telecommunications, cloud communications, or technical contact center support environments (preferred).
Experience collaborating with international remote teams aligned to North American markets (preferred).
Background supporting customer success, customer care, or sales operations teams (preferred).
This is a preview of the role
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