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Relationship Officer - Debt Collection at Career Directions Limited (CDL) — GoKazini

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Relationship Officer - Debt Collection

Members only

Kitengela / Athi River / Syokimau, Nairobi, Kenya

Est. KES 50,000 – 80,000/moEst.

On-siteFull-timeEntry-level

Posted today

What you bring

Qualifications- Academic and Professional

Bachelor's degree from an accredited University preferably in a business-related field
Relevant professional certification is an added advantage

Experience

At least one-year experience in relationship management in a financial/ real estate institution
Strong proficiency in banking systems and applications especially Profits and CRM
Experience in portfolio management is a core requirement

Technical Competencies

Knowledge of CRM software and Microsoft Office Suite - Intermediate excel skills

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Solid customer service attitude with excellent negotiation skills

Knowledge of KYC/AML compliance requirements

Knowledge of TCF (Treating Customers Fairly) principles

Astute product knowledge

Knowledge of portfolio management

Commercial acumen

Analytical skills

Strong communication and interpersonal skills

Emotional Intelligence; Dynamic individual with the ability to work under pressure

GK

This is a preview of the role

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