Bachelor's degree in Marketing, Communications, or any other related field
Diploma in Insurance or progress towards certification will be an added advantage
Minimum of 4 years' experience in customer service within the insurance industry
Proficiency in the use of Customer Relationship Management (CRM) systems
Excellent communication skills, both written and verbal
Strong analytical and problem-solving skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
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