Bachelor's degree in data science, statistics, information systems, computer science, marketing, business administration or a related field.
Experience
At least 3-5 years' professional experience in CRM administration, development, data management, analytics, or a related systems role.
Demonstrated experience in a digital environment, including digital fundraising, digital marketing, e-commerce or customer/donor relationship management.
Hands-on experience with CRM and marketing automation platforms such as Salesforce Marketing Cloud, Microsoft Dynamics 365, HubSpot, Mailchimp, Brevo, Active Campaign or similar.
Experience managing CRM integrations with websites, donation/payment platforms, email/marketing automation and other digital systems.
Experience building reports and dashboards from CRM and fundraising data.
Strong experience in data analysis, segmentation, campaign performance analysis and donor/customer behavior analysis.
Experience coordinating system or digital development projects with external suppliers and internal stakeholders, including requirements gathering, testing and delivery.
Experience with Power BI, Tableau or equivalent business intelligence tools.
Experience with statistical analysis; machine learning or predictive analytics is an asset.
Experience with donor lifecycle management, retention, reactivation, upgrade and lifetime value analysis.
Experience with API-based integrations, data migration, data cleansing and system implementation.
Experience with digital analytics tools such as Google Analytics/GA4 and campaign tracking/attribution.
Experience supporting payment and online donation platforms.
Experience working across multiple teams, countries or culturally diverse environments.
Experience in fundraising or the non-profit/humanitarian sector.
Technical Competencies
Strong understanding of data quality, data governance, privacy, data protection and information security principles.
Ability to translate technical/data issues into clear business implications and actionable recommendations.
Strong analytical thinking, attention to detail and problem-solving skills.
Behavioural/General Competencies
Commitment to MSF principles.
Analytical Thinking.
Planning and Organizing.
Results and Quality Orientation.
Teamwork and Cooperation.
Initiative and Innovation.
Networking and Building Relationships.
Service Orientation.
Ethics: High ethical standards and a commitment to protecting the data of individuals and furthering MSF mandate.
GK
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