Customer Service Representative - Trainee | GoKaziniBack to all jobsKES 35,000 – 55,000/moEst. RemoteFull-timeEntry-levelPosted 3 weeks ago - 1 year of experience in customer service or learner support
- Demonstrates a strong commitment to understanding and meeting the needs of learners (Customer Focus)
- Excellent ability to communicate clearly and effectively, both verbally and in writing (Communication Skills)
- Ability to identify and resolve learner issues efficiently and effectively (Problem-Solving)
- Ability to understand and respond to learner concerns with empathy and patience (Empathy and Patience)
- Comfortable using and troubleshooting basic technical issues related to online platforms (Technical Aptitude)
- Ability to manage multiple tasks and keep accurate records (Organisational Skills)
Ability to understand and apply company policies consistently (Adherence to Policy)
Competent in using email clients (Outlook), word processing (MS Word), and spreadsheets (Excel) (Proficiency in Office Software)Ability to work effectively within a team using tools like Microsoft Teams (Collaboration Skills)Excellent written and verbal communication skills in EnglishStrong customer service orientation with a genuine desire to help othersAbility to multitask, prioritise, and manage time effectivelyProficiency in using computers and navigating online platformsAbility to remain calm and professional when dealing with challenging situationsProficiency in Microsoft Office Suite, including Outlook, Word, and ExcelFamiliarity with online communication tools such as Microsoft TeamsAbility to effectively manage email communication using OutlookAbility to create and deliver internal updates or basic reports using MS Word and ExcelAbility to participate in team meetings and communicate effectively using Microsoft TeamsSign in to your GoKazini account to see the company name, full job details, salary information, and how to apply.
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