Proven experience in a similar role, preferably within the hotel industry
Strong leadership skills with the ability to motivate and guide a diverse team
Excellent customer service skills and a passion for delivering exceptional guest experiences
Proficient in problem-solving and conflict resolution
Strong organisational and time management skills
Ability to work under pressure and make decisive decisions in fast-paced environments
Good understanding of budgeting and financial management principles
Thorough knowledge of health and safety regulations and operational procedures
Proficiency in relevant computer systems and software; experience with Opera or Opera Cloud is an advantage
Fluency in English
Flexibility to work varying shifts, including evenings (occasionally nights), weekends, and holidays
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