Bachelor's degree in Information Technology, Computer Science, Engineering, or related field
ITIL Foundation (minimum); ITIL Intermediate or ITIL 4 Managing Professional is an advantage
Relevant certifications in cloud platforms (Azure, AWS) or monitoring tools are desirable
Experience
At least 10–12+ years of total professional experience, with at least 5+ years of hands-on experience in IT Operations, Monitoring, and Event Management in enterprise environments.
Proven experience working with enterprise monitoring and event management tools (e.g., OpsBridge, Azure Monitor, AWS CloudWatch, Site24x7)
Experience integrating monitoring tools with ITSM platforms for automated incident management
Hands-on experience in automation and scripting (e.g., PowerShell, Python, Ansible)
Exposure to hybrid environments (cloud + on-prem infrastructure)
Technical & Functional Skills
Strong understanding of ITOM and monitoring frameworks, including event correlation, alert tuning, and noise reduction
Experience designing or operating event-driven systems for proactive detection and service assurance
Knowledge of APIs and system integrations
Experience with dashboards, analytics, and reporting tools (e.g., Power BI, Kibana)
Familiarity with ITSM processes (Incident, Problem, Change Management)
Employer closing dateNot provided
GoKazini listing ends21 Nov 2026
This role may close sooner
21 November is when this listing ends on GoKazini. The employer may stop accepting applications before then, so apply soon.
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