IT Manager

PROFESSIONAL CERTIFICATIONS

Information Security

• CISSP.
• CISM.
• CISA.

Service Management

• ITIL v4.

Project Management

• PMP.
• PRINCE2.

Data Protection

• Relevant data-protection certification.

TECHNICAL SKILLS - Operating Systems

• Windows Server 2016–2022.
• Windows 11.
• Linux fundamentals.

Identity & Productivity

• Microsoft 365.
• Microsoft Entra ID.
• Microsoft Exchange.

Networking

• Structured networking.
• Enterprise wireless networks.
• CCNA-level networking knowledge or equivalent.
• Enterprise firewall technologies.

Databases & Reporting

• SQL Server.
• Power BI.

Business Systems

• SYSPRO ERP.
• Odoo Enterprise.
• Laboratory Information Management Systems (LIMS).
• Field sales and distribution applications.
• Human Resource Information Systems.
• KRA eTIMS.

Information Security

• Endpoint Detection and Response (EDR).
• SIEM and log monitoring.
• Vulnerability management.
• Backup and disaster recovery.

Cloud & Telephony

• Cloud infrastructure and services.
• Cloud PBX.

Governance & Delivery

• ITIL service-management practices.
• PRINCE2 or PMP project-management methodologies.

CORE COMPETENCIES

• Strong leadership and team-management skills.
• Strategic thinking.
• Strong business-partnering ability.
• Excellent communication skills.
• Strong stakeholder-management skills.
• Strong analytical and problem-solving ability.
• High integrity and accountability.
• Results-oriented approach.
• Continuous-improvement mindset.