We are looking for a hands-on and structured Operations Manager to lead our Nairobi operations. This role requires someone who can lead a team, solve problems effectively, build clear processes, and simplify complex operations while ensuring smooth daily execution. The role extends beyond the Kenya market and involves managing international suppliers and clients, as well as coordinating with shipping lines, transporters, and 3PL partners around the globe.
What you will do
Supervise, lead, and support the operations team on a daily basis
Manage workload, ensure proper coverage, and drive team accountability
Act as the main point of contact for operational issues and resolve them efficiently
Lead cross-functional coordination with internal departments (trading, treasury, trade finance…) to design, align, and implement efficient operational processes
Ensure processes are clearly communicated, understood, and consistently applied across teams
Act as a bridge between teams and management, ensuring smooth communication, alignment, and execution
Design and implement clear, structured processes; continuously simplify and improve workflows