Communication Skills: Excellent verbal and written communication skills, primarily in English
Educational Background: Relevant Bachelor's degree or equivalent experience in Technical Support
Experience: 1-3 years of experience in a software or technical support role
Self-Management: Self-starter with excellent time management skills, able to adhere to deadlines and prioritize tasks effectively
Collaboration: Working effectively with your colleagues to solve issues and customer inquiries efficiently
Problem-Solving: Fast learner, self-motivated, and dedicated to going the extra mile to solve problems
Database Management: Basic understanding of SQL for querying databases to retrieve information relevant to support cases
Reproducing Technical Issues: Experienced in replicating reported issues in various environments to diagnose and troubleshoot effectively
Logging Tools and Ticket Management Systems: Skilled in using troubleshooting tools and ticket management systems to track, manage and resolve support tickets
Adaptability: Highly adaptable and flexible, thriving in a fast-paced, dynamic business environment
Technical Curiosity: You have a natural curiosity about technology and AI, constantly seeking to understand how they work and exploring their potential
Documentation: Skilled in documenting solutions and creating knowledge base articles to aid both clients and internal teams
Critical Thinking: Strong critical thinker, able to suggest, implement, and support efficient and effective solutions
Attention to Detail: Diligent and detail-oriented, with a high level of accuracy in work
Perseverance: Demonstrates grit and conscientiousness, consistently working towards providing solutions and achieving excellence
Lifelong Learning: Lifelong learner with a continuous thirst for knowledge and self-improvement
Proficiency in Productivity Tools: Proficient in MS Office Suite, Google Applications, and other office productivity tools
GK
This is a preview of the role
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