Fair Acres Boutique Hotel is seeking a professional, friendly and customer-focused Receptionist to join its team. The successful candidate will support front-office and reservations operations while providing guests with a welcoming, efficient and professional experience throughout their interaction with the hotel.
What you will do
Welcome guests professionally and provide assistance at the front desk.
Handle guest check-ins, check-outs and general front-office enquiries.
Receive and manage hotel reservations and respond to booking enquiries.
Provide guests with accurate information about hotel services, facilities and reservations.
Handle telephone, email and in-person enquiries professionally.
Maintain accurate guest and reservation information within the hotel management system.
Coordinate with relevant hotel departments to address guest requests and ensure smooth service delivery.
Respond professionally to guest concerns and support timely resolution of service issues.
Maintain an organized, welcoming and professional reception area.
Support the efficient day-to-day running of front-office and reservations operations.
What you bring
Diploma or Degree from a recognized hospitality institution.
Minimum 3 years' experience in Front Office and Reservations.
Conversant with Hotelwise Hotel Management System.
Strong knowledge of hotel reservations and front-office operations.
Excellent customer service and communication skills.
Professional, well-presented, organized and guest-focused.
Ability to work effectively in a fast-paced hospitality environment.
Fluency in a foreign language such as French, Spanish, German or Italian will be an added advantage.
Fair Acres Boutique Hotel is a Nairobi-based boutique hotel offering an intimate hospitality experience that combines gracious living with modern African style.
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