Remote Administrative Assistant – Behavioural Health
Members only
Remote Job
KES 105,000/mo
RemoteFull-timeMid-levelPosted 2 weeks ago
What you bring
Required Qualifications
Bachelor's degree in one of the following or a closely related field: Health Information Management / Health Records & Information Management; Healthcare Administration / Health Services Management; Public Health; Health Services Administration; Business Administration with a healthcare or health-services focus; Health Informatics; or another relevant healthcare-administration or health-information field.
3–5+ years of administrative experience in a healthcare setting.
Demonstrated experience supporting healthcare professionals, clinics, medical practices, hospitals, behavioral-health organizations, insurance organizations, or similar healthcare environments.
Previous experience using an Electronic Health Record (EHR) or Electronic Medical Record (EMR) system.
Strong understanding of healthcare administration and patient-information workflows.
Understanding of HIPAA, patient privacy, confidentiality, and appropriate handling of protected health information.
Strong computer and data-entry skills.
Excellent attention to detail and accuracy.
Strong organizational and prioritization skills.
Ability to independently manage multiple administrative responsibilities.
Excellent written and spoken English.
Clear, professional, and easily understandable telephone communication.
Strong interpersonal and customer-service skills.
Ability to communicate effectively with patients, pharmacies, insurance companies, healthcare institutions, clinicians, and administrative professionals.
Ability to recognize when an issue requires clinical judgment and escalate it appropriately.
Strong proficiency with Google Workspace, including Gmail, Calendar, Drive, Docs, Sheets, Meet, Chat, and Google Voice.
Ability to work independently in a remote environment.
Ability to consistently meet deadlines and follow established workflows.
Reliable high-speed internet access.
A professional and private workspace suitable for handling confidential healthcare information.
Preferred Qualifications
Previous administrative experience in a behavioral health, mental health, psychiatry, psychology, therapy, or counseling practice.
Experience supporting psychiatric providers.
Experience submitting and tracking pharmacy prior authorizations.
Experience communicating directly with pharmacies.
Experience working with health insurance companies.
Experience verifying or managing insurance-related information.
Experience supporting prior authorization appeals or follow-up.
Experience processing healthcare payments.
Experience working remotely for a U.S.-based healthcare organization.
Familiarity with U.S. healthcare terminology and administrative workflows.
Experience using Google Voice for professional telephone communication.
Experience working with sensitive behavioral-health information.
GK
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