Senior Manager Customer Life Cycle

Academic Background

• University degree in Commerce, Finance, Accounting, Economics, Business Administration, Law, Risk Management, Operations Management or a related discipline.
• Master's degree, professional banking qualification, compliance certification, risk management certification or project/process improvement qualification will be an added advantage.

Work Experience

• At least eight (8) to ten (10) years' experience in banking operations, customer onboarding, KYC/CDD, account services, product operations, service operations or operational risk management.
• At least five (5) years' experience managing teams, service levels, operational controls, stakeholder expectations and regulatory-sensitive processes in a financial institution.

Skills & Competencies