Senior Manager, Governance & Controls

Skills & Competencies

• Strong knowledge of banking operations, operational governance, central reconciliations, transaction monitoring, exceptions management, records management, and internal control frameworks.
• Expertise in operational excellence, Business Process Re-engineering, quality assurance, root-cause analysis, control testing, issue remediation, and continuous improvement.
• Strong understanding of first-line operational risk management, regulatory requirements, KYC documentation standards, data protection, information security, audit requirements, and records retention obligations.
• Advanced analytical ability, including interpretation of reconciliation, transaction, exception, risk, quality, and process-performance data to identify trends, control weaknesses, and improvement opportunities.
• Strong ability to design, assess, and strengthen operational controls; establish measurable quality standards; and drive timely resolution of audit findings, reconciliation breaks, exceptions, and recurring process failures.
• Excellent leadership, stakeholder management, sound judgement, written communication, and executive-level governance and risk reporting skills.
• Ability to remain objective and composed when addressing material exceptions, control failures, operational risk events, and competing priorities, while coordinating timely and sustainable corrective action.